(frequently asked questions) page:
The best way to reach is
us is by email at
1. How can I track my
Click here to track your order using your email address & login password
Click here to track your order using your order number and shipping zip code
2. Why haven't I
received my order yet?
You can track your
order anytime by following the instructions above.
Majority of our
orders are shipped via USPS Priority service which will be delivered within 2 to
3 business days in continental
In order to keep our cost low or ensure delivery of your product we may ship
orders via USPS first class or UPS ground. These non Priority packages are
delivered within 3-7 business days (do not include Saturday & Sunday) after the
order is placed.
If you have waited
more than 7 business days for your order to arrive, please contact our
customer service department and ask them to track the order for you.
3. Why there is no
phone number on your website?
To keep our cost low so we can offer low prices to our valued customers, we
encourage our customers to use this FAQ and contact us via Email. We are
committed to answering emails within 48 hours.
4. Why haven't I
received an email confirming my order?
When your order
has successfully processed, you will see an order confirmation number on the
This number, which is also emailed to you when your order is placed, confirms
that your order has been processed successfully. If you did not receive an order
confirmation, please contact one of our
customer service reps who will confirm that your order was successfully
placed with us and if not, assist you in completing your order. Please include a
call back number and the best time to reach you.
If you never
received a confirmation email from us, please check your spam filters or with
your ISP (internet service provider), to ensure that you are allowing emails
from our website.
5. My inkjet or toner
doesn’t work. What do I do now?
Here are some tips
for you to try before contacting our customer service center. After you have
tried all of the following, and your inkjet/toner cartridge still doesn’t work,
please contact us via email at
email@example.com and we will help you to exchange the product in
question. In addition to contacting our customer service center, please visit
Customer Service page.
Some important notes:
Please ensure to remove the protective clip and/or the tape
over the print head prior to installing the ink
cartridge into your printer.
installing the cartridge,
run up to
three (3) print head cleaning cycles (see your printer manual or help). This
keeps the nozzles clean and ensures optimal print quality.
To improve print quality, place the ink cartridge print-head on a moistened
towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat
process 2-3 times until ink begins to flow.
Low ink or out
of ink error messages, your
replacement cartridge is filled to maximum capacity. The ink level indicator
window may prompt cartridge as empty or low, please ignore & close the message
not recognize cartridge, ignore this
message and attempt to print using your replacement cartridge. If the error
message persists, clean the contacts inside your printer with a lint-free cloth
or towel, use of alcohol is recommended. Reinstall the cartridge and attempt to
Why does my order show that it is cancelled?
orders are cancelled within our system. If your order is canceled for any
reason, you will receive an email notifying you of the cancellation. Some of the
reasons for cancellation include:
- Items not available or out of stock
- Difficulty in processing your payment
- Cannot ship to address provided
- Duplicate order was placed
- Cancelled due to customer request, prior to
- Unable to verify an order
In most cases, we
will make an attempt to contact you before canceling your order.
7. What if my package
If you have not
received your order within 15 business days from the day your order was shipped,
please contact our customer service center.
We will provide you with a USPS claim form, and once the claim form is completed
and returned to us, we can reship or refund your order.
Please make sure to check with your local USPS and apartment management to
ensure your package has not been delivered to a different unit in your apartment
complex. We are not responsible for lost or stolen packages within apartment
8. How do I find ink
for my printer?
You can search for
your ink either by product name or by the type of printer you have. Using the
navigation tabs at the top of the site, click on the type of ink or printer that
you are looking for and then choose the brand. Then choose the type of printer
you have, or use the pull-down menu on the right to choose the model number of
the cartridge or toner you want.
9. I need expedited delivery; how do I do
is available upon request, assuming the product is in stock. If you would like
to expedite your order, please email firstname.lastname@example.org and we will help
do our best to get your order expedited. Extra fees will apply and there are no
guarantees as your order will be expedited until customer service member has
confirmed your request.
10. How do I pay for my
After you have
chosen the items you wish to purchase, click the blue "Checkout" button. This
will lead you to our secure checkout page. Here you will be asked for your
billing and shipping and payment information.
- American Express
- Paypal and Paypal eCheck
- Debit Cards with Visa or MasterCard logos
Sorry we do not except check or money orders
11. How can I receive
You can receive a
coupon code by signing up for our newsletter. When you create an account, you
will automatically enter to receive our newsletter. Each month, our marketing
department will contact you with a new coupon code that you can use for
additional order savings, free shipping, and other great offers.
12. What can I do if I
ordered the wrong cartridges?
If you realize
immediately that your order is incorrect, please place another order for the
correct cartridges and email our customer service center at
email@example.com explaining that you need to cancel the incorrect
If the product
hasn't already shipped, we will cancel the incorrect order and ship your correct
If your order has shipped, or you receive your order and realize you ordered the
wrong product, please contact our customer service center at
firstname.lastname@example.org to make arrangements to return the incorrect
order/cartridges back to us. Please make sure to place a separate order for the
correct cartridges, we will take care of your incorrect order regardless.
13. What can I do if I
received the wrong cartridges or some else’s order?
Please contact us
email@example.com with your order number. We will take care of
your exchange immediately and ensure that you are 100% satisfied with your
purchase. Please review our
Return Policy for further information.
14. How do I receive a
return authorization (RMA)?
In order to
receive an RMA, please contact our customer service center at
of our representatives will be happy to initiate the process for you. Returning
your product without first obtaining an RA from us may cause a delay in
processing your return and issuing any refunds. For our full Return Policy,